International Trade Law News

Customs and Border Protection (CBP) has recently created the Portal Support Center (PSC) to answer questions regarding the functionality of the Automated Commercial Environment (ACE) for all ACE Accounts and ACE Users. The PSC is intended to answer questions relating to ACE functionality only and will not replace the existing ACE Help Desk for technical questions.

Initially, the PSC will be staffed by CBP from 8:00 a.m. to 4:30 p.m. EDT, Monday through Friday, except government holidays. CBP intends for the PSC to be fully staffed by the end of July 2005. Once fully staffed, the hours of operation will expand to 8:00 a.m. to 8:00 p.m. EDT, Monday through Friday. Voice mail will be available after hours and in the event the staff is assisting others. The Portal Support Center can be reached at (703)921-6000 or (800)-927-8729 option 4, option 6 and option 2.